Privacy Policy

Q: Team IU Newsletters

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Team IU to create and deliver to you our newsletters or other communications containing product information. If you prefer not to receive such newsletters, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

Q: Communications to Serve You

If you have elected to provide us with your contact information, e.g., by registering at the site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Team IU offers its customers.

Q: Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Team IU takes great pride in having you as a customer and we will ensure your privacy as a customer. Team IU does not sell or exchange names or any other information about our customers with third parties.

Q: Fraud Protection and Compliance with Law

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Q: Service Providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Q: Special Events

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

Q: Business Transfers

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

Q: Cookies, IP Addresses, Pixel Tags and Tracking Technology

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

TEAMIU.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

Q: Use of Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

Q: Links

This Privacy Policy applies only to the information collected on this site. Our site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Q: Security

Team IU seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Q: Notification of Policy Changes

Installations Unlimited reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

Q: Updating Personal Information

If you are a registered member at Installations Unlimited, you can change your personal information at any time by updating your information at check-out.

Q: Contacting Us

We welcome your comments and questions about privacy. Please send email to info@teamiu.com.

We are confident that your visit to Installations Unlimited is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 315-458-5000.


Shipping and Delivery

Q: How long will delivery take

Because our products ship from different warehouses in different states, shipping times to your address will vary. Please allow an additional 1-5 business days after shipment date for delivery. Shipping information will be provided.

Q: Can I get my order faster?

For expedited shipping options, please email us at . We’ll contact you with the express delivery options for your items. This option does not change the amount of time required to process your order (typically 1-2 business days). Overnight delivery days are Monday-Friday.

Q: Will all of my items arrive at the same time?

Because we work directly with the manufacturers, items may ship at different times from various locations in separate boxes. Therefore, we cannot assure you that items will ship together or arrive together at the same time.

Q: Will I receive a tracking number for my order?

We usually receive a tracking number from our manufacturers when your order ships. We then email this tracking number to you within 24 hours of your order shipping out, so you can easily track your package(s) from the warehouse to your door.

A tracking number may not be available for your order if the item has not shipped yet, is still being custom-manufactured for your vehicle, or if the direct-ship vendor for your item does not provide tracking numbers.

Q: Will I have to sign for my package?

For your security, some of our manufacturers may require a signature for delivery. All other items will be shipped no signature required unless requested.

Q: Do you ship outside the continental U.S.?

We currently only ship the to the lower 48 states at this time.


FAQ

Q: Does Team IU install the products they sell?

Yes, Team IU has highly trained specialists to install all your car and truck electronics and accessories. Team IU’s Home Division also has a full staff of audio/video technicians and programmers that will provide product support and installation.

Q: When was Team IU established?

Team IU has been a family owned and operated business since 1987. Team IU employs 30 people, all locally from Central New York. Buy local, support the local economy.


Return Policy

Q: How do I return an item?

Email a Team IU Customer Care Specialist at to initiate a return. Please include “Return” in the subject line & a follow up phone number for contact. Our Customer Care Specialist will provide you with a RMA number and email you detailed return instructions.

Q: Can I exchange an item?

Yes. Items that include all original packaging, paperwork and parts in new and unused condition may be returned for exchange. Simply follow the Team IU returns procedure.

Q: Will I have to pay a restocking fee?

All products will be subject to a 15% restocking fee when issuing a refund. No restocking fees will occur if exchanging for another product. These items qualify for a refund, less the restocking fee and any return shipping costs, when returned with all original packaging, paperwork and parts in new and unused condition.

Q: Who pays for return shipping costs?

If the return is due to a manufacturer defect or Team IU shipping error, we will be responsible for all return shipping costs. All other instances, the customer is responsible for the cost of returning the item.

Q: What should I do if I received the wrong item?

First, verify whether the item you received is the item you ordered. After verifying that the wrong part was received please email a Team IU Customer Care Specialist at to initiate a return/exchange.

If you received what ordered you and realized that the part was incorrectly ordered we will gladly accept an exchange, but the shipping costs will be the responsibility of the buyer.

If a refund is requested, upon receiving product & inspecting it a refund will be issued less the initial shipping charges. See return procedures above.