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Shipping and Delivery

At Team IU, all in stock orders placed by 5pm Eastern Time are usually processed in 48 hours. Previous mentioned ship dates are our best estimate and are based on previous shipping times. Should an unexpected delay in shipping occur we will notify you by telephone and/or email of the new projected shipping date.

Tracking information will be provided.

Please allow an additional 1-5 business days after shipment date for delivery (weekends and holidays are not considered business days). Tracking information will be provided.

Most of the products we sell are drop shipped directly from the manufacturer or warehouses around the country.

Most items are kept in-stock, but some products are custom made to order and require additional manufacturing time and delivery time.

All orders will be shipped at our discretion by either USPS, UPS or Fed Ex or in some instances required truck freight.

If the item is paid for via PayPal we are forced to ship to the verified PayPal shipping address, no exceptions.

For your security, some of our manufacturers may require a signature for delivery. All other items will be shipped no signature required unless requested.

Shipping Costs

LTL Items/Terms

Free freight does not apply t truck or freight shipments typical of oversized items. SOme of the items we sell exceed the size limits for standard ground shipping and must be sent by truck or freight delivery. These items are labeled as oversized on their product information page. Please allow 7-10 business days for delivery once the item has been shipped. A carrier representative will call you to schedule a convenient time to deliver your item. Someone over the age of 18 may be required to be present to sign for the delivery and ID will be required for verification purposes.

Please be aware that your order will be delivered on a tractor trailer type vehicle and reasonable access needs to be available for the driver to safely maneuver his vehicle. The driver is only required to deliver your order to the curb. Inside delivery is not available for your order. It may also be necessary for someone to assist the delivery driver to safely unload your order if a lift gate is not available or requested. If access or assistance is going to be an issue, you may request to pick up your order at the freight company's loading dock at no additional charge to you.

Packaging Damage

Prior to signing for your order please make sure to inspect the packaging for any signs of damage. If any substantial damage is present that you feel may have affected your item please refuse the shipment and DO NOT sign the delivery receipt. Once the order is refused, please contact us promptly at and speak with one of our Team IU Customer Care Specialists so we can complete the claim and process a replacement order.

If the damage to the package is minor and you feel your order has not been affected you can still accept the shipment, but make sure to note the delivery receipt with the exact natureof the damage and write on the delivery receipt “Subject to Concealed Damage”.

Concealed Damage

Immediately after receiving your order, open and inspect your item for any signs of “Concealed Damage”. In the event that you encounter any damage contact the carrier immediately to report the damage. The carrier should be contacted no later than 48 hours after receipt of the shipment. You will need to retain your copy of the delivery receipt as well as all of the original packaging materials for proper claim documentation. If possible digital photos should also be taken to further support any claims. Once you have contacted the carrier, please contact us promptly at and speak with to one of our Team IU Customer Care Specialists so we can complete the claim and process a replacement order.

  1. How long will delivery take
  2. Can I get my order faster?
  3. Will all of my items arrive at the same time?
  4. Will I receive a tracking number for my order?
  5. Will I have to sign for my package?
  6. Do you ship outside the continental U.S.?

Q: How long will delivery take

Because our products ship from different warehouses in different states, shipping times to your address will vary. Please allow an additional 1-5 business days after shipment date for delivery. Shipping information will be provided.

Q: Can I get my order faster?

For expedited shipping options, please email us at . We’ll contact you with the express delivery options for your items. This option does not change the amount of time required to process your order (typically 1-2 business days). Overnight delivery days are Monday-Friday.

Q: Will all of my items arrive at the same time?

Because we work directly with the manufacturers, items may ship at different times from various locations in separate boxes. Therefore, we cannot assure you that items will ship together or arrive together at the same time.

Q: Will I receive a tracking number for my order?

We usually receive a tracking number from our manufacturers when your order ships. We then email this tracking number to you within 24 hours of your order shipping out, so you can easily track your package(s) from the warehouse to your door.

A tracking number may not be available for your order if the item has not shipped yet, is still being custom-manufactured for your vehicle, or if the direct-ship vendor for your item does not provide tracking numbers.

Q: Will I have to sign for my package?

For your security, some of our manufacturers may require a signature for delivery. All other items will be shipped no signature required unless requested.

Q: Do you ship outside the continental U.S.?

We currently only ship the to the lower 48 states at this time.