The vast majority of products available at Team IU are returnable, provided they are returned with all original packaging, paperwork and parts in new and unused condition. Unless the return is due to a manufacturer defect or Team IU shipping error, the customer will be responsible for all return shipping costs. To initiate a return, buyer must contact us BEFORE sending the return to request an RMA number within 30 days of receipt of the product. Items returned without an RMA number are not eligible for refund or exchange. Returns are shipped back paid by the buyer and must shipped via UPS or Fed Ex. No refund will be issued until the product has been received and checked by us.
Yes. Items that include all original packaging, paperwork and parts in new and unused condition may be returned for exchange. Simply follow the Team IU returns procedure.
All products will be subject to a 15% restocking fee when issuing a refund. No restocking fees will occur if exchanging for another product. These items qualify for a refund, less the restocking fee and any return shipping costs, when returned with all original packaging, paperwork and parts in new and unused condition.
If the return is due to a manufacturer defect or Team IU shipping error, we will be responsible for all return shipping costs. All other instances, the customer is responsible for the cost of returning the item.
First, verify whether the item you received is the item you ordered. After verifying that the wrong part was received please email a Team IU Customer Care Specialist at to initiate a return/exchange.
If you received what ordered you and realized that the part was incorrectly ordered we will gladly accept an exchange, but the shipping costs will be the responsibility of the buyer.
If a refund is requested, upon receiving product & inspecting it a refund will be issued less the initial shipping charges. See return procedures above.